To provide a more stable service experience, we will be performing a database upgrade for brand-related features on September 18 at 7:00 AM (Beijing Time). The upgrade is expected to take approximately 1–5 minutes.
During this time, the following brand-related features will be temporarily unavailable: • Logged in users will not be able to create/use their Brand Kit. • Logged in users will not be able to use uploaded fonts/textstyles from their Brand Kit in the editor. • Logged in users will not be able to use colors and chart colors from their brand kit in the editor. • Magic write with brand voice will not be accessible. • Canva.com/brand will show “There’s a problem loading this page” • Brand controls will not be accessible. • Publish controls and app controls will not be available. All features will be fully restored once the upgrade is complete. We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and support.
Posted Sep 17, 2025 - 16:08 CST
This incident affected: 手机应用程序 (iPad应用, iPhone应用, 安卓应用), 桌面应用程序 (macOS 桌面应用, windows 桌面应用), and 编辑设计.